🚚 SHIPPING POLICY

1. Shipping Zones

Soft-On delivers all across India through our trusted courier partners.

We have 3 shipping zones:

Zone 1 – Nearby States (Fast Delivery)
Gujarat, Maharashtra, Rajasthan, Madhya Pradesh
✔ Shipping: FREE

Zone 2 – All Other Major States
(Delhi, Karnataka, Tamil Nadu, UP, Haryana, Kerala, Punjab, etc.)
✔ Shipping: FREE

Zone 3 – Remote & High-Cost Locations
(North-East States, Jammu & Kashmir, Ladakh, Andaman & Nicobar)
✔ Delivery Fee: ₹149
✔ Delivery available only on Prepaid orders

2. Shipping Method – FAST AIR DELIVERY ✈️

To ensure quicker deliveries, almost every Soft-On order is shipped via Air Cargo.
This means:

• Faster transit

• Less handling

• Lower risk of damage

• Trusted courier partners

Only in extremely remote pin codes, surface shipping may be used.

3. Dispatch Time

Orders are shipped within 24–48 hours (Mon–Sat).

4. Delivery Time

Because most orders go by air:

• Zone 1: 2–4 days

• Zone 2: 3–6 days

• Zone 3: 5–9 days

Delivery timelines may vary due to courier delays or festivals.

5. Order Tracking

Tracking link is shared via WhatsApp, SMS, and Email once shipped.

6. Undeliverable Locations

If courier partners mark your pincode as “Undeliverable”, we will notify you and refund the order immediately.

💵 COD (Cash on Delivery) POLICY

To maintain fair pricing & prevent shipping losses:

1. COD Availability

COD available for Zone 1 & Zone 2 pin codes.

COD is NOT available for:

• North-East States

• Jammu & Kashmir

• Ladakh

• Andaman & Nicobar Islands

These regions are Prepaid only (still air-delivered).

2. COD Order Verification

COD orders may be verified via WhatsApp/Call to prevent fake or cancellations.

3. COD Refusal

If a COD order is refused at delivery, future COD orders may be restricted for the customer.

🔄 7-DAY RETURN POLICY

You can request a return within 7 days of delivery if:

✔ Wrong Product
✔ Defective Product
✔ Damaged Product
✔ Quality / Print Issue

NOT accepted for return:

• Used or washed items

• Size mismatch after opening

• Color variations due to lighting

• Products without original packaging

🧪 RETURN EVALUATION PROCESS

All returned products undergo a 24–48 hour quality check.
Refund or replacement is issued only after QC approval.

If QC fails, the product will be sent back to the customer.

💰 REFUND POLICY

Refunds are processed within 2–5 working days via:

• UPI (Google Pay / PhonePe / Paytm etc )

• Bank Transfer (NEFT/IMPS)

Refunds cannot be given in cash for COD orders.

📦 REPLACEMENTS

If the same product/design is in stock, we offer free replacement for defects or wrong shipments.

🔐 ORDER CANCELLATION

Orders can be cancelled before dispatch only.
Shipped orders cannot be cancelled.