⭐ SOFT-ON INDIA – RETURN & REFUND POLICY

Soft-On India is committed to providing premium-quality bedding products.
If something isn’t right, we’re here to help.

🔄 RETURN POLICY – 7 DAY WINDOW

You may request a return within 7 days of delivery if:

✔ Wrong product received
✔ Damaged product received
✔ Major print or color defect
✔ Defective stitching or quality issue

❌ RETURNS NOT ACCEPTED FOR:

To maintain hygiene & quality standards, we do NOT accept returns for:

• Used or washed products

• Items with perfume/smell/ stains

• Size mismatch after opening the package

• Minor color difference due to lighting/screen

• Customer dislike of pattern/print

• Products without original packaging

• Damage caused by improper washing

Bedsheets and pillows are hygiene-sensitive items; hence strict QC rules apply.

🧪 RETURN EVALUATION PROCESS

After the product reaches us:

1. Quality Check (24–48 hours)
   Our QC team inspects the product for usage, washing, damage, and packaging condition.

2. Return Approval
   If approved → refund or replacement will be initiated.

3. Return Rejection
   If QC fails (e.g., item used/washed/damaged):

   • Product will be sent back to you

   • No refund will be issued

💰 REFUND POLICY

Refunds are processed within 2–5 working days after QC approval.

Refund Methods:

• UPI (Google Pay / PhonePe / Paytm)

• Bank Transfer (NEFT / IMPS)

Important Notes:

• For COD orders, refund will NOT be in cash.

• Refund is issued only to UPI or bank account provided by customer.

• Shipping charges (if any) are non-refundable.

🔄 REPLACEMENT POLICY

We offer free replacement for:

• Wrong item shipped

• Damaged product

• Quality problems

• Missing pillow covers

Replacement is subject to availability.
If the same design is not available, you may select another design of equal value or request a refund.

🛑 ORDER CANCELLATION POLICY

• Orders can be cancelled before dispatch only.

• Once shipped (air or surface), cancellation is not possible.

• Refusing COD delivery may block future COD orders.

🚚 RETURN PICKUP

Return pickup is available in most locations.
If pickup service is unavailable in your pincode, customer may need to courier the product back to us.

Pickup/courier charges are fully refundable ONLY if the return is due to our mistake (wrong/damaged product).

📦 PACKAGE CONDITION FOR RETURNS

Returned item must be in:

• Original packaging

• Unused condition

• Without stains or washing marks

• Folded properly like received

• With pillow covers included (if applicable)

Missing pillow covers will reduce refundable amount.

⭐ HIGH-COST AREAS (NE/J&K/Andaman)

• Returns are accepted only for genuine issues.

• Replacement shipping timelines may be longer.

• COD is not available in these regions.

📞 NEED HELP?

Contact our support team anytime:

📧 24×7 Email Support: support@softonindia.com
📞 Phone Support: +91 92272 93333
🕒 Mon–Sat: 10 AM – 6 PM
📍 Surat, Gujarat